Shipping & Returns

WHEN WILL WE SHIP

We know you cannot wait to get your wallpaper but all our designs are made to measure and printed per order, therefore please allow 3 - 5 working days for us to print. This is from your order confirmation. Please note that if there are any instances where we send you a proof this timescale will start from your approval. Orders prepared and despatched Monday - Friday (excluding bank Holidays or public holidays)

DELIVERIeS

We aim to deliver your order as soon as we can. You have a choice of two delivery options, FREE DELIVERY which is 2 - 3 working days or QUICK DELIVERY which is next working day (£7.95). We will deliver your product using biodegradable bubble wrap and a rectangle recyclable cardboard box. 

RETURNS

As all our wallpaper is made to measure to suit your exact wall we can only accept a return for a faulty or damaged wallpaper. Therefore please check, check and triple check your measurements. Please email hello@thedendecor.co.uk within 48 hours of receiving your order with photo evidence of the fault or damage. We will then ask you to send the wallpaper back to us at your own cost. Please ask the Post Office for a free proof of postage certificate. Once the order has been returned we will then refund you this delivery cost. We are not responsible for any missing orders that are on their way back to us.

CANCELLATIONS

Due to your order being made to measure, we only accept cancellations before your order is in production. Please contact us as soon as you change your mind and we can advise what stage your order is at.