Design and Artwork

I like the design but would like to change colours, is this possible?


Yes, this is possible but there would be an additional charge for artwork. This would be quoted per job so please Get In Touch.




I would like my own image printing, is this possible?


Yes this is possible, we recommened your image is one pixel per milimeter of the print. This is something we can help with. There will be additional charges which will be calculated per order. Please send any image or design ideas to hello@thedendecor.co.uk




Will i get a proof before i receive my order?


Not always, we will take a look at your order and decide if an approval is required. This will depend on your chosen design and your exact wall measurements.




Can i colour match to my design?


Yes, please request this in the order process and we will run a smaller sample print at the same time as printing your full wallpaper. This will allow you to take of the exact print colours to you paint supplier to colour match.





Ordering

How do I place an order?


To place an order follow the following steps: 1 - Select the design you like the look of. 2 - Measurse your wall. Please use our How to Measure page if needed. 3 - Select the size category your wall sizes fits in. 4 - Let us know the exact width and height of your wall. 5 - Enter your details in the Checkout page. 6 - Choose your Delivery Method. 7 - Enter credit / debit card details. 8 - Review and place order. 9 - Sit back, relax and wait for your delivery.




Can I get a sample before ordering?


Yes, please select your design and choose the sample category. We will then send you an A4 version of your chosen design. Please do not use this print to colour match as there could be a slight difference when you place your full order.




What should I do if I need more than 20 SQM?


Please email hello@thedendecor.co.uk or call 07754 404298 to discuss your idea. We will be able to offer a great price based on this discussion.





Delivery & Returns

How many days from placing my order will I receive my wallpaper?


We aim to print and ship your order within 3 - 5 working days. Delivery is then between next working day and 3 working days, depending on the option you selected when checking out. Please get in touch if you have a special urgent request. We will always see what we can do.




Do you deliver worldwide?


Yes, this is possible. Please get in touch to discuss your order and advise your exact delivery address so we can provide a price.




What is your returns policy?


You can find our full returns policys on our Shipping & Returns page.





Installation

Is your wallpaper easy to install?


Our wallpaper is classed as Easy to Install. It is supplied in manageable panels and fitting instructions are provided. The can also be seen on our How to Install page. It is also a paste the wall application which is much easier than the traditional paste the paper.




Do I need to get a decorator?


This depends on your capabilities. It is easy to install but we would advise a decorator if you are not confident.




How long does it take to put up a wallpaper?


The depends on the size of the wall but usually, a couple of hours should cover it for a standard wall. Please don't rush and make sure the wall is fully prepared before you crack on.




If needed, when should i arrange for a decorator?


We always say to arrange after you have received and checked your order to make sure you are happy with it.




Do I paste the wall instead of the wallpaper?


Yes, please paste the wall. Read our How to Install for help.




Do you provide the wallpaper?


No, wallpaper is not included in your order.




Do i need to overlap the wallpaper?


No, please butt join the panels. See How to Install if you need any help.




Does my wallpaper come in rolls?


Your design is made to measure and specific for your exact wall size. We then split the design into panels at between 60cm and 125cm wide with the additional 50mm bleed (this will be cut off during installation) All the panels will be the same width.




How do I clean my wallpaper?


Simply wipe it down gently with a damp sponge using warm water. Do not use chemical detergents on your wall mural.




What if I damage a panel and it becomes unusable during installation?


This rarely happens; however, we can print individual panels if needed. If this happens to you, please get in touch and we will be happy to help.





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